Privacy Policy

1. Introduction

Stonewell ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website, tools, and related services (collectively, the "Services"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the Services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on this website, in email, text, and other electronic communications sent through or in connection with the Services. It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the Services.

2. Information We Collect

We may collect several types of information from and about users of our Services, including:

• Identity and Contact Data: such as name, email address, and telephone number, typically provided when you submit a contact form, request information, or register for access to the platform.
• Account and Usage Data: information about how you access and use the Services, including log data, pages viewed, time spent on pages, and interaction patterns.
• Technical Data: internet protocol (IP) address, browser type and version, time zone setting, operating system, and other technology identifiers on the devices you use to access the Services.
• Communications Data: records of correspondence if you contact us, including the content of your messages and any attachments.
• Cookies and Similar Technologies: data collected through cookies, pixel tags, and similar tracking technologies as described in Section 6 below.

3. How We Collect Information

We use different methods to collect information from and about you, including:

• Direct interactions: information you provide when filling in forms, subscribing to communications, requesting materials, or corresponding with us by post, phone, email, or otherwise.
• Automated technologies: as you navigate through the Services, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.
• Third parties: we may receive information about you from third parties such as analytics providers, advertising networks, or publicly available sources, where applicable.

4. How We Use Your Information

We use information that we collect about you or that you provide to us for the following purposes:

• To present our Services and their content to you, and to provide you with information or services that you request from us.
• To respond to your enquiries, fulfil your requests, and communicate with you about our Services.
• To operate, maintain, improve, and personalise the Services, including diagnosing technical issues and understanding usage trends.
• To notify you about changes to our Services or any products or services we offer.
• To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
• For any other purpose with your consent, where required.

5. Disclosure of Your Information

We do not sell personal information. We may disclose aggregated or de-identified information about our users without restriction. We may disclose personal information that we collect or that you provide as described in this policy:

• To our subsidiaries and affiliates, where applicable.
• To contractors, service providers, and other third parties we use to support our business operations, such as hosting providers, analytics providers, and communication tools, who are bound by contractual obligations to keep personal information confidential.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our Terms of Service and other agreements.
• If we believe disclosure is necessary to protect the rights, property, or safety of Stonewell, our users, or others.
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

6. Cookies and Tracking Technologies

Our Services may use cookies, web beacons, and similar tracking technologies to distinguish you from other users, remember your preferences, and understand how you use our Services. Cookies are small data files placed on your device when you visit a website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or may not function properly.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we hold from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our Services.

8. Data Retention

We retain personal information for only as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing of your personal information.
• Request portability of your personal information in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in our Contact page. We will respond to your request within a reasonable timeframe, consistent with applicable law.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our Services may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. International Data Transfers

Information that we collect may be stored, processed, and transferred between parties in different jurisdictions. Where we transfer personal information outside of your home jurisdiction, we take steps to ensure that it receives an adequate level of protection in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and, where appropriate, notify you through other means. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page. We will aim to address your enquiry as promptly as possible.